CUSTOMIZED CRM SOFTWARE

Wallex CRM App

Complaint Recording & Management System

A customized CRM application developed to record, manage and track customer complaints in a centralized system.

View Project Features
Wallex CRM Complaint Management
128 Total Complaints
32 Pending
86 Resolved
74 Customers
Recent Complaints View All
Customer Complaint Complaint #CMP-1024
Pending
Service Issue Complaint #CMP-1023
Resolved
Product Complaint Complaint #CMP-1022
In Progress

Centralized Complaint Management

Manage customer complaints and complaint records from one centralized CRM application.

PROJECT OVERVIEW

Customized CRM Application

Wallex CRM App is a customized software solution developed for recording and managing customer complaints.

The system provides a centralized platform where complaint records can be created, viewed, updated and managed according to their current status.

It helps organize complaint information and makes it easier for the team to monitor pending, ongoing and resolved complaints.

CRM FEATURES

Complaint Management Features

Simple tools for maintaining and managing customer complaint records.

Complaint Recording

Create and record customer complaints with the required complaint details.

Complaint Records

Maintain centralized records of customer complaints and related information.

Status Management

Track complaints using statuses such as pending, in progress and resolved.

Customer Management

Organize customer information and associate complaints with customers.

Complaint Search

Quickly find complaint records and access required customer information.

CRM Dashboard

View complaint information and important records through a dashboard.

COMPLAINT WORKFLOW

Simple Complaint Management Process

01
Record Complaint

Add a new customer complaint to the CRM system.

02
Assign & Manage

Review complaint information and manage the complaint.

03
Track Status

Monitor the current status of the complaint.

04
Resolve

Update the complaint after the issue has been resolved.

CRM DASHBOARD

Manage Complaints From One Place

The CRM dashboard provides a centralized view of complaint information, allowing users to monitor records and manage complaint activities efficiently.

Centralized complaint records
Complaint status tracking
Customer information management
Easy record access
Complaint Overview
Total 128
Pending 32
Resolved 86
Complaint Resolution 78%
Customer Complaint Complaint #CMP-1024
Pending
Service Complaint Complaint #CMP-1023
Resolved
MY WORK

Project Development

CRM Dashboard Development
Complaint Recording
Complaint Record Management
Complaint Status Management
Customer Record Management
Responsive CRM Interface
Project Type Customized CRM
Main Purpose Complaint Management
Data Complaint Records
Interface Responsive

Wallex CRM App

Customized CRM software for complaint recording and management.

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